Contact
Get in touch about rot or woodworm
The form is the quickest way to reach the right people, because it sorts itself by postcode. If you would rather choose your area yourself, the two teams are further down this page.
- Form goes to one teamYour postcode decides which
- A reply within one working dayNormally, and sooner if urgent
- Central Belt onlyIf you are outside it, we say so
This site works as two teams. One approved local team covers the West of Scotland, the other covers the East. That is why this page carries no single telephone number and no single email address: there is no one number that would be the right number for everybody reading, and putting one here would send half of you to a team on the wrong side of the country.
So there are two ways in, and one of them is faster. The enquiry form on this page reads the postcode you type and sends what you have written straight to the team covering it. You do not have to know which team that is, and you do not have to know which of the three problems you have. Alternatively, pick your area from the chooser below and you will land on that team's own pages, where the contact details belong to a specific area rather than to the site as a whole.
Tell us what you are looking at
Three questions, and not sure is a perfectly good answer to the first one.
Where is the property?
We work as two teams. Pick the side of the country you are on and you will get the one that covers it.
What happens after you send the form
- It is routed, not queued.The postcode assigns the enquiry to the West team or the East team as it arrives. A postcode we do not recognise is marked unassigned rather than guessed at, and somebody reads it and tells you plainly that it falls outside the area we cover instead of quietly ignoring it.
- Somebody rings you, normally within one working day.Enquiries sent late on a Friday realistically get answered on the Monday. That first call costs nothing and is there to work out what you are looking at, how urgent it really is, and whether anybody needs to come out at all.
- If a visit is worth doing, a survey gets booked.Somebody comes out, lifts or opens up enough to see what is happening behind the visible damage, and works out where the water is coming from. Nothing is priced before that point, because in this trade a figure given without looking is a guess with a decimal point in it.
- The findings come to you in writing.What was found, what it means and what putting it right would involve. That is yours to keep whether or not you go ahead, which matters if a lender or a home report query has asked for a specialist timber report.
What helps when you send it
None of this is required, and a bare enquiry with a postcode and a phone number is perfectly enough to get started. It just shortens the first conversation. Worth having to hand: when you first noticed the problem, whether the area has ever been wet and whether the leak has been fixed, and a couple of photographs of the timber taken in reasonable light. If this came out of a home report or a lender's condition on a purchase, say so early, because a purchase deadline changes what order things need to happen in.
You may not need us at all. Some of what arrives through this form is old, dead damage from a leak somebody fixed years ago, or a small patch of surface woodworm in a piece of furniture that a competent person can treat themselves in an afternoon. If that is what it turns out to be, we will say so on the phone rather than booking a survey you did not need.
If you are outside the Central Belt
The two teams cover Glasgow out to Ayrshire, Lanarkshire and Stirling, and Edinburgh out through the Lothians, Fife and the Borders. Further north or further south than that and the honest answer is that we are not the right people, and you will be told so rather than passed to somebody who would have to travel for two hours before they could tell you anything useful. The guidance on this site is still free to read either way, andtelling the two rots apart is worth doing before you speak to anybody at all.
Tell us what you are looking at
Three questions, and not sure is a perfectly good answer to the first one.